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Online Banking FAQs

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Online Banking FAQs

BankNow Online Banking allows our customers free, secure, and convenient access to their bank accounts using the Internet anytime, anywhere. Some of the functions available with BankNow Online Banking are:

  • Access and print information on all accounts including loans.
  • Review and print transactions and history.
  • Confirm deposits, withdrawals and cleared checks.
  • Transfer funds between accounts and make loan payments.
  • Pay bills automatically.

Yes. You can enroll online or in person at any one of our locations.

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires a password that only you know. In addition, your account numbers, social security numbers, and tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.

Anyone who is a Meadows Bank customer may sign up for BankNow Online Banking.

Yes. The same great features of BankNow Online Banking are available to our business customers. The person applying for BankNow Online Banking must be an authorized signor of the business account.

You will need a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. TEST YOUR BROWSER HERE

You will see updated transactions to your account periodically throughout the day. The available balance on your checking and savings accounts will change throughout the day based on your activity. As you use BankNow Online Banking, or transfer funds between accounts, your available balance will be updated to reflect that activity. All transactions are posted and will be up to date as of our evening system update, subject to events beyond our control.

If you're having problems accessing BankNow Online Banking, check to see if you can access other web sites. If you cannot, contact your Internet Service Provider. If you can access other web sites but can't access Online Banking, the system is either offline or we're experiencing a temporary disruption of service. Please try again later. If the problem persists, please contact us.

Yes, you can. To change your 12-digit BankNow Online Banking ID to a name or number that's easier to remember, log on to BankNow Online Banking, choose Options and then under personal ID, put in a new ID. (You can still login using the 12-digit login ID at any time.)

If you've forgotten your BankNow Online Banking PIN, please contact us.

There could be several reasons. You may be entering the wrong PIN. You could also be locked out of BankNow Online Banking. You are allowed three login attempts. On the third attempt, if invalid, you are locked out of Online Banking. In addition, if you have not logged in to Online Banking in the past 90 days, you will be locked out of the system. If you get locked out, please contact us.

Merchants use telephone communication to approve transactions from your card. They receive a temporary and a permanent authorization, both of which appear on your account information. You should also see an offsetting credit in the same amount. In every case, the amount charged to your card will equal the amount of your purchase. This may occur if the Merchant has a pre-authorization process. Examples are gas stations and hotels who use your card for confirmation purposes.

All transfers requested before 6:00 pm PST/PDT (change to PST/PDT) will be processed that day. Any transfers after that time will be honored the next business day.

You may use the secure Contact Us feature in online banking to contact a Customer Service Representative. You must be an authorized signer on the account to make changes.

You will be able to access up to 30 days of prior transactions, as well as 6 months of previous statements. The statement history file will begin to build from the date that you sign up for Online Banking.

If you get an error message, please make a note of the message, the error number, and the time, and please contact us.

The download option allows you to download your transactions and/or payment schedule (Bill Pay users) to your computer.

You will need to check your security preferences within your browser software. Each browser is different. For Internet Explorer, you can go to Help then About to determine your encryption level. Otherwise, you must be on a secured site to check the encryption. Test your browser's security.

Contact us at 702.471.BANK during regular business hours, Monday through Friday 9:00 am - 5:00 pm PST/PDT and ask for a Customer Service Representative. You will need your unique ID code for prompt assistance.

Yes, your browser must accept cookies to utilize this service.

NetTeller has a 10-minute timeout feature. If you are logged in for 10 consecutive minutes without using NetTeller, you will have to log in again to resume banking.

 

Bill Pay FAQs

Bill Pay is an online bill payment system that allows our customers to send an electronic or check remittance to businesses or individuals within the United States.

You can apply for the Bill Payment through our enroll now form. You may also sign up at any bank location.

You should allow time for your payments to process. For a payment made by check, you should allow 5-7 business days. For an electronic payment, you should allow 3 days.

Your bank will treat bill payment items just like any other check that you write.

When you are setting up a new payee you must enter the payee name (don't enter the state). This will automatically search to see if the payee accepts electronic payments, if not it will automatically produce a check. Once you have set up the payee, you can look at the VIEW PAYEES screen, and you will see a field that will tell you if the payee accepts electronic or check payments.

Yes, you may place a stop payment on any check that you have issued that has not been paid. There is a fee for this service. To place a stop payment on a check, please determine if the check has been paid by using the View a range of transactions screen. If the check does not show as being paid, go to the enter stop payment screen and enter the information requested. Note: The Enter Stop Payment option on the VIEW ACCOUNTS screen of Online Banking is for both hand-written checks and bill payments made Online by check. STOP PAYMENTS MAY NOT BE ISSUED FOR AN ELECTRONIC PAYMENT. The stop payment confirmation needs to be printed, signed and returned to the bank within 14 days or the stop payment may be removed.

You can pay individuals from your next-door neighbor, to the utility company, to a child in college across the country. The only restriction is that you cannot pay any state or federal government agencies.

You may add payments up to 1:00 pm on the day the payment is to be sent. You may edit or delete a recurring payment until 2:00 am on the day the payment is to be sent.

You may schedule payments up to 90 days in advance of the first due date.

PENDING: The payment has been processed, but not yet sent. PROCESSED: The payment has been processed and sent. HOLD: The payment has a research request on it. This usually means the payment is incomplete, but can be processed when the issue is resolved.

No. You will have to set them up as a new payee with the correct address and delete the old payee record.

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items of the same amount on the same day.

Yes. A confirmation number will be assigned to each Electronic Bill Payment at the time you submit your request. The same confirmation number is also used each time you instruct us to amend or delete a previously scheduled Electronic Bill Payment. You may record these confirmation numbers for future reference if you wish. For your convenience, Electronic Bill Payment Confirmation Numbers for scheduled payments are found in the menu option for "View Payment Schedule" so you are not required to write them down. They will help us resolve any questions and expedite any request you may have about your Electronic Bill Payment transactions.

If the payee is in the Electronic Payee database, the funds come out of your account the day your payment is made. If the payee is paid by check, the funds will come from your account the day the check clears the bank - just as if you'd written it from your checkbook.

Only if the payee information changes. The payee information will remain in Online Banking until you delete it. The only thing you'll have to change each month is the amount you want to pay and the date you want the bill paid.

If you have a problem with Bill Pay, please contact us.

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