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Mobile Banking FAQs

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Meadows Bank Mobile App and Mobile Web

What type of phone must I have to use mobile banking?
The Meadows Bank mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
What functions can I perform from my mobile device?

Depending on your BankNow access, you can:

  • View transaction history
  • View account balances
  • Transfer funds between accounts
  • Pay bills to existing payees
  • View locations
  • View alerts
  • Release ACH and wires
  • Card management
How do I know if my transfer or bill payment was entered successfully?
If you selected to receive text alerts, each time you make a transfer or bill payment a confirmation text message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via your BankNow online banking account.
What if I no longer want to be a mobile user?
Log in to our BankNow online banking site and select Options > Mobile Settings. Then deselect Activate Mobile Banking Access and click Agree.
What happens if I lose my mobile device?
Since your account data is not stored on your mobile device, your information cannot be stolen. However, for added security, we recommend that you delete account alert and confirmation messages when you no longer need them. †When you replace your device, simply edit your Mobile Settings in BankNow and make any changes to the Wireless Provider and/or Phone Number.
Why canít I add a new Bill Payment payee?
For security reasons, Bill Payment functionality is limited to sending payments to already established payees. To add a new payee, log in to BankNow, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
What happens if I lose communication/signal during a transaction?
When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you receive a text message as confirmation that the transaction was successful. If you do not receive this message, or you did not select text alerts during enrollment, check your accounts and re-submit any transactions that did not process.
What do I need to do if I get a new phone?
If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to BankNow and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.
Can I use any mobile device to access my accounts?
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
How do I delete a bill payment that I set up through my mobile device?
You must log in BankNow and delete the payment from the main menu of the Bill Pay module.
When I try to enter an amount for a bill payment or transfer, I canít enter any numbers, only letters. Why?
Check your phoneís settings to make sure you donít have alpha-only enabled on the keypad.
What if I canít get my mobile device to work with Meadows Bank Mobile Banking?

To use mobile banking, your phone must meet the following minimum requirements:

  1. Your mobile device must be web enabled.
  2. Your mobile network must allow secure SSL traffic. You may need to contact your mobile provider to determine this.

iPad

Does this interfere with Meadows Bank Mobile Banking?
No, the iPad app will not interfere with Mobile Banking. It is simply a convenient way for iPad users to utilize the Meadows Bank functionality.
Can I create a new payee in the iPad App?
No, new payees must be created within your BankNow online banking account.
My transfer is still showing in Review Transfers. Why did it not post to my account?
Once a transfer is entered in iPad, it remains in a holding pattern until released by you. You must select Submit Transfers to complete the transfer process.
I set up a new transfer but need to change it. Can this be done with the app?
No, within the iPad App, transfers can only be created. Any changes must be done within BankNow.
How much history is available?
The last seven days of transaction history is available.
Do I have to give permission for the Cash Management user to use the iPad app or can any CM user install it?
Permission does not need to be given to individual cash users. All cash users have the ability to download and utilize the iPad app as long as the profile is set up with Single Sign-On.
Why does my ACH batch show as Failure?
Initiating an ACH batch can fail for a variety of reasons. For example, the batch amount may exceed your ACH limits. You must tap the Failure icon to view error message indicating the reason.
My initiated batch is no longer showing in iPad.
As changes cannot be made to a batch successfully initiated through iPad, it will no longer be accessible in the iPad app. Any changes must be made by logging into your BankNow online banking account.
Why does my wire show as Failure?
Initiating a wire can fail for a variety of reasons. For example, there may not be enough funds in the account to process wire. You must tap the Failure icon to view error message indicating the reason.
My initiated wire is no longer showing in iPad.
As changes cannot be made to a wire successfully initiated through iPad, it will no longer be accessible in the iPad. Any changes must be made by logging into your BankNow online banking account.

Mobile SMS Text Messaging

Can I enroll for Mobile Text from my mobile device?
No. Enrollment for Mobile Text must begin within your BankNow online banking account.
How do I get information for a specific account?
During the enrollment process you designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information. †We STRONGLY RECOMMEND that you do not use your Meadows Bank account number as your mobile short name!
How do I un-enroll for Mobile Text?
Un-enrollment can be accomplished one of two ways. You can log in to BankNow and de-select the enroll option or you can text STOP to 89549.

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